Terms and Conditions
1. Membership and Access
The Playbook Academy program is accessible to anyone who purchases a membership or is granted access through a partnering institution. Some experiences within the program are complimentary, while others may require additional fees. To access the program, members must pay the membership fee and complete the onboarding process, either directly or through a partnering institution.
For members on installment plans, this is a binding contract. Failure to complete payments will result in the remaining balance being pursued through collections. Service hours do not roll over and are allocated according to the membership plan:
Annual Members: Receive all service hours upfront.
Bi-Annual Members: Receive 50% of service hours per period.
Quarterly Members: Receive 25% of service hours per period.
Monthly Members: Receive 8.33% of service hours per period.
2. Service Hours
Service hours are tracked in our system and may be available for viewing on the partnership dashboard or by request through support. Service hours are included with certain memberships and can be used anytime. Each request will be provided with an estimate for approval. Please note that service hours are allocated based on the time required to resolve a member's request, and not every request equates to one service hour.
3. Content and Intellectual Property
All content provided within the program—including videos, templates, guides, communications, and any materials shared by community members—is the property of The Playbook Academy or our partners. Members are not permitted to share, resell, copy, remake, remix, or distribute any of this content in any way without written permission from an authorized representative of The Playbook Academy. Additionally, any content shared by community members may not be used or shared without explicit permission from the original creator.
4. Community Guidelines
Members are expected to maintain a respectful and supportive environment. The following behaviors are strictly prohibited:
Harassment, racism, or any harmful language.
Solicitation or selling of services without written authorization from The Playbook Academy.
Copying, using, or claiming association with other members without their consent.
Violations of these guidelines will result in immediate removal from the program, forfeiture of all service hours, and loss of access to any third-party systems provided through The Playbook Academy. Members will have 15 days to download their data after termination.
5. Payment and Refunds
Accepted payment methods and any additional fees, taxes, or charges vary depending on your country or state of residence. Please contact support for specific details. For refund policies, please refer to our Guarantee.
6. Third-Party Services and Partnerships
Members who choose to use any third-party services recommended or partnered with The Playbook Academy are obligated to follow the terms, policies, and service agreements of those third parties. The Playbook Academy is not responsible for any third-party services, platforms, data, or outcomes associated with their use.
7. Disclaimers and Limitation of Liability
The Playbook Academy makes no promises or guarantees regarding financial results, business success, or any specific outcomes from using our program. We provide information and partnerships with the best intentions, but members use the program at their own risk. The Playbook Academy is not liable for any damages, losses, or issues arising from the use or misuse of the information provided within the program.
8. Termination and Suspension
Member access to The Playbook Academy may be terminated or suspended if they violate our service or community behavior policies. We also reserve the right to refuse service to anyone. Appeals and refund requests must be made through our support team and will be evaluated on a case-by-case basis. Members who cancel their membership or stop participating in the program are responsible for requesting a refund, in line with our refund policy. The program is self-service, and members who do not actively engage may not experience the full benefits.
9. Governing Law and Dispute Resolution
The Playbook Academy is part of The Go Fwd Media family of brands and operates under Delaware jurisdiction. Any disputes will be resolved through our support line and, if necessary, the Delaware court of law.
10. Amendments and Updates
Members will be informed of any changes or updates to these terms and conditions via email. Continued access to the program signifies acceptance of the updated terms.